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Exchange & Return
- Kano receives exchange / return as long as the products are still new (never used, not contaminated, no torn) and with our tag still intact.
- Your exchanged / returned items should be on logistic courier within 7 days since you have received the items. Please notify us beforehand by sending an email to firstname.lastname@example.org with the details of the items you want to exchange/return.
- Return / Exchange will be processed immediately after we receive the items at our warehouse.
- For return / exchange caused by our shipping handling mistake (eg. wrong products shipped), we will bear all additional shipping fee.
- For other reason for return / exchange, customer shall bear the additional shipping fee (both shipping from customer to us and from us to customer).
- Exchange with more expensive items requires customer to pay the difference in price, while exchange with cheaper items will get refund of the difference in price.
- For return, you can choose either refund the money or refund via store credit in which you can use to offset your next purchase.
- Return for overseas customer can only be done via paypal or store credit.
- Voucher code with minimal purchase or free shipping will be recalculated for returned order, except if you are choosing refund via store credit.
- Please allow us up to 7 working days to process your exchange / return.